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Terms and Conditions

Welcome to Wolverine Grocery Terms and Agreement Section! Like any company, we must supply full terms and conditions to protect our customers and our company. Below you will find detailed legal terms and agreements of our service.

This Agreement (the "Agreement") is a legal agreement between you and Wolverine Grocery Inc. ("Wolverine Grocery" or "WG") that states the terms and conditions under which you may receive the Wolverine Grocery service and use www.wolverinegrocery.com. If you use the Wolverine Grocery service or www.wolverinegrocery.com, you agree to these terms and conditions.

Wolverine Grocery Delivery Service and Website. The Wolverine Grocery service is a transaction, information and communication service available to authorized users ("customers") who access www.wolverinegrocery.com. WG currently provides an online grocery shopping and delivery service, and may in the future provide additional shopping and related services.

  1. Grocery Shopping and Delivery Service. Wolverine Grocery employees, agents or designees will shop and deliver grocery orders placed with Wolverine Grocery. Delivery will be made to the delivery address that you specify when you place your first order. Payment for groceries and associated shopping and delivery fees is due at the time of delivery. You are responsible for ensuring that someone is present at the delivery address to receive and pay for deliveries at the specified time of delivery. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive and pay for the order. If Wolverine Grocery cannot deliver your order, or must make an additional delivery because no one is at the delivery address to receive and pay for the order at the specified time, you will be assessed an additional fee. If you are not satisfied for any reason with an item purchased through the WG, you may return it and it will be credited against your next WG order. If an item you choose is not in inventory, we reserve the right to replace the item with an equivalent product. We will adjust the price if the product is less, and we will not charge more if the product is more. Wolverine Grocery liability for missing a delivery or pickup time is limited to delivery at a later agreed time at no additional charge.

    • In some areas, you may choose to receive your Wolverine Grocery order as an unattended delivery, and your order will be left unattended at your door or other place you designate. Orders containing tobacco or alcoholic products cannot be left unattended under any circumstances. WG may also choose to leave your order unattended in a convenient location if an appropriate person is not present to receive and pay for deliveries. Wolverine Grocery is not responsible, and you agree not to hold WG or its employees responsible, for any damage or theft that occurs to an unattended delivery. WG reserves the right to refuse to leave an order unattended if the Wolverine Grocery Delivery Driver considers the circumstances to be unsuitable or unsafe for any reason.

    • Third Party Information Providers and Merchants. The WG service may permit you to order and receive products, information and services from businesses which are not owned or operated by WG. The purchase, payment, warranty, guarantee, delivery, maintenance and all other matters concerning the merchandise, services or information ordered or received from such businesses are solely between you and such businesses. Wolverine Grocery does not endorse, warrant or assume any responsibility or liability for such products, information or services including, but not limited to, the accuracy, completeness or usefulness of such information, opinion and advice and the quality and availability of such products or services. Any separate charges or obligations you incur in your dealings with these third parties are your responsibility and are not part of the fee charged for the Wolverine Grocery service.

  2. Your Member Account. You agree to provide Wolverine Grocery with accurate and complete information as required by registration for the Wolverine Grocery service ("Customer Registration Data"), including, but not limited to, your legal name, billing and delivery addresses, telephone number, credit card account number and expiration date and/or bank account information, and promptly to notify Wolverine Grocery of any change in your Customer Registration Data. Upon registration, you will be issued a customer identification number and password allowing you access to the Wolverine Grocery service. Your password should be kept strictly confidential to prevent unauthorized use. You agree to notify WG immediately of any unauthorized use of your password or your account or loss or theft of your credit card or bank account number. You will remain liable for any use of the Wolverine Grocery Service until you notify WG of the unauthorized use, loss or theft.

  3. Property Rights - www.wolverinegrocery.com and Wolverine Grocery.

    • Copyright: All content on Wolverine-grocery.com including, but not limited to, design, text, graphics, interfaces, and the selection and arrangement thereof, and all software are the property of Wolverine Grocery 2009, Wolverine Grocery, Inc. ALL RIGHTS RESERVED, or its content providers. Wolverine Grocery authorizes you to view, electronically copy and to print in hard copy portions of Wolverine-grocery.com for the sole purpose of placing an order with Wolverine Grocery, Inc. for your personal, non-commercial use, provided that you preserve any copyright or other proprietary notices. Any other use of materials on Wolverine-grocery.com, including, but not limited to, reproduction, modification, distribution or publication for any commercial or public purposes, without the prior written permission of Wolverine Grocery is strictly prohibited. WG reserves the right to revoke this authorization at any time, and any use shall be discontinued immediately on written notice from WG.

    • Trademarks: All Wolverine Grocery logos, and all titles, characters, names, graphics and button icons are service marks, trademarks and/or trade dress of WG or otherwise proprietary to WG and may not be used by you for any reason other than as expressly permitted by this Agreement. All other trademarks, service marks, product names and company names or logos appearing on Wolverine-grocery.com are the property of their respective owners.

  4. Fees, Payment and Access. You are responsible for, and agree to pay promptly, all charges to your account, including applicable taxes and purchases by you or anyone you allow to use your password or I.D. number, including your family, friends or other customers. Fees and charges will be assessed in accordance with the then current Wolverine Grocery fee schedule which can be accessed online. If you fail to pay any fees or charges when due under the WG fee schedule (which includes electronic payment rejection, redelivery or restocking fees, or damages arising from fraudulent use), Wolverine Grocery may charge such amount directly to the credit card identified in your Customer Registration Data. You shall be responsible and liable for any fees, including attorneys' fees and collection costs, that Wolverine Grocery Inc. may incur in its efforts to collect any unpaid balances from you. WG reserves the right to establish a credit limit for your account. Your right to use the Wolverine Grocery service is also subject to limits established by your credit card issuer.

  5. Unauthorized or Fraudulent Use. Wolverine Grocery does not offer the WG Service to children. By registering for the Wolverine Grocery Service, you warrant that you are at least 18 years old. If you are under 18, you may use the WG Service only with the involvement of a parent or guardian. From time to time, WG may extend promotional offers to existing or potential new customers. You agree to abide by the terms and conditions of any such offer and acknowledge that circumvention of the terms and conditions of such offers constitutes a fraudulent use. You will be liable for damages caused by such fraudulent use and WG reserves the right to charge the credit card identified in your Customer Registration Data an amount equal to such damages.

    Furthermore, any person/persons attempting to perform fraudulent activities regarding coupons purchased from third party vendors will result in termination of orders. Any person/persons will need to consult third party vendor to be issued a refund.

  6. Changes in Agreement, Fee Schedule or Wolverine Grocery Service. WG may at any time change any of the terms of this Agreement or the WG fee schedule including, but not limited to, the amount of, or basis for determining, any fees or charges for the Wolverine Grocery service. If WG makes material changes to this Agreement or changes to the WG fee schedule, Wolverine Grocery will provide notice to you in a manner provided in this Agreement. Your use of the Wolverine Grocery service after any such change will be conclusively deemed acceptance of such change. Wolverine Grocery may discontinue or revise any or all aspects of the WG service without prior notice to you. Price and availability of products are also subject to change without notice. If any change is unacceptable to you, you may cancel your Wolverine Grocery Service and terminate this Agreement.

  7. Termination. Wolverine Grocery may suspend or terminate your access to the WG service at any time for any reason with or without notice to you. You may terminate your WG service at any time for any reason by delivering notice in a manner provided in this Agreement which termination will be effective the day notice is received or such later date specified in the notice. If you terminate your WG Service for any reason, you will not be entitled to a refund of any fees. WG reserves the right to collect fees and charges incurred before you cancel your WG Service. In addition, you are responsible for any charges incurred to third-party vendors or content providers prior to your cancellation.

  8. Limitation of Liability and Disclaimer of Warranty. YOUR USE OF THE Wolverine Grocery SERVICE, www.Wolverine Grocery.com AND THE INTERNET IS ENTIRELY AT YOUR OWN RISK. THE Wolverine Grocery SERVICE, www.WolverineGrocery.com AND ITS CONTENTS ARE PROVIDED ON AN "AS IS", "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, Wolverine Grocery LLC. DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES AS TO THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES, AND WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Wolverine Grocery DOES NOT WARRANT THAT THE FUNCTIONS PROVIDED BY www.WolverineGrocery.com WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT www.WolverineGrocery.com OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. NEITHER Wolverine Grocery NOR ANY OF ITS DIRECTORS, EMPLOYEES, INVESTORS AGENTS, LICENSORS OR MERCHANTS (COLLECTIVELY, ITS "ASSOCIATES") SHALL BE LIABLE FOR DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES, ARISING FROM YOUR USE OF, OR INABILITY TO USE, THE Wolverine Grocery SERVICE, www.WolverineGrocery.com, THE INTERNET OR FOR ANY OTHER CLAIMS RELATED IN ANY WAY TO YOUR RELATIONSHIP WITH Wolverine Grocery. Wolverine Grocery’s LIABILITY IS LIMITED TO CREDITING YOUR ACCOUNT FOR PRODUCTS SOLD BY Wolverine Grocery AND RETURNED BY YOU. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR OF CERTAIN DAMAGES, IN SUCH STATES AND JURISDICTIONS WARRANTIES AND LIABILITY ARE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

    The material on www.WolverineGrocery.com is provided for lawful purposes only. Wolverine Grocery LLC controls and operates www.WolverineGrocery.com from its headquarters in Gurnee, IL USA and makes no representation that these materials are appropriate or available for use in other locations. If you use www.WolverineGrocery.com from other locations, you are responsible for compliance with applicable local laws.

  9. Indemnification. You agree to defend, indemnify and hold Wolverine Grocery and its Associates harmless from any claims and expenses, including attorney's fees, arising in connection with a violation of this Agreement by you or through use of your account.

  10. Privacy and Security.

    Your privacy is important to us here at Wolverine Grocery. We want to make you feel comfortable and secure shopping in our store. This privacy policy explains the types of information we gather, how it is protected, what we do with it and how you can correct or change information. By shopping at Wolverine Grocery.com, you are accepting the practices described in this Privacy Policy. When you register with Wolverine Grocery, you provide us with your name, billing and delivery addresses, e-mail address, telephone number, and credit card account number and expiration date. You select a username and password allowing you access to the Wolverine Grocery service. Your password should be kept strictly confidential to prevent unauthorized use. While using the Wolverine Grocery service, you may give us special shopping and delivery instructions, which we store and use to pick and deliver your order to your specifications. Wolverine Grocery also receives and stores certain types of information whenever you interact with us through the use of "cookies." Cookies are identifiers transferred to your computer's hard drive through your Web browser which enable our systems to recognize your browser and to provide you with certain shopping features. These "cookies" allow us to give you customized and personalized service and helps us identify ways to improve your shopping experience. Cookies are also used to help us track responses to messages sent on behalf of our advertisers so that Wolverine Grocery may aggregate such information and report results to them. If you choose to reject or disable cookies, you will be unable to use those Wolverine Grocery Services that require the use of such cookies. Wolverine Grocery uses your information to enhance and personalize your shopping experience. Wolverine Grocery does not sell personal information about individual customers (such as name, address, e-mail address, credit card information) to third parties, sell or rent lists of customers or use information about individual customers except to provide our service or as described below.

    • Aggregated Information. WG may use aggregated information regarding its customers and usage of the WG service (such as customer demographics and traffic patterns) and disclose such aggregated information to advertisers, partners and others for various purposes.
    • Third Party Service Providers. WG may employ other companies and individuals to perform certain functions such as processing credit card payments and analyzing data. They may have access to personal information to perform their functions.
    • Sale of Business. WG may transfer Customer Registration Data and other personal information in connection with the sale of WG or the sale or transfer of its business operations in your geographic area to a third party provider of grocery ordering or delivery services who agrees to be bound by this Privacy Policy until you consent that such information will be governed by the policies and terms of such third party provider.
    • Enforcement of Agreement or Compliance with Law. WG may use or disclose personal information when WG believes it is appropriate to enforce this Agreement, to protect the rights, property or safety of WG or its users or to comply with the law.

    You may at any time review and change your personal information stored by WolverineGrocery.com by accessing the My Account page at WolverineGrocery.com. You may also request that WG permanently remove all personal information stored by WG at any time by delivering notice requesting such removal. Upon such request, WG will remove all such information and will not thereafter use personally identifiable information about you in any way. Such request will automatically terminate your Wolverine Grocery. At Wolverine Grocery, we want you to feel safe while shopping with us. That's why we use the THAWTE brand to verify our standing. THAWTE verifies our address and business standing for your comfort. In addition they encrypt all of your personal information, including name, address and credit card number, as it is submitted to our Webserver. Once received, your personal information is stored in our secure data center.

  11. Legal and Miscellaneous .

    This Agreement states your entire agreement with Wolverine Grocery regarding the use of the Wolverine Grocery Service and www.WolverineGrocery.com. If any portion of this Agreement is held invalid or unenforceable, that portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intention of the parties, and the remainder of this Agreement shall remain in full force and effect.

    • The failure of either party to insist upon strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right.
    • This Agreement shall be governed by the laws of the State of Illinois without regard to its conflict of laws rules. You expressly agree that exclusive jurisdiction for any claim or dispute with Wolverine Grocery LLC or its Associates or relating in any way to your use of the Wolverine Grocery or www.WolverineGrocery.com resides in the courts of Illinois, and you further consent and agree to personal jurisdiction by the state and federal courts sitting in the State of Illinois in connection with any such dispute.
    • Any cause of action by you must be instituted within one year after the claim or cause of action has arisen, or be barred.
    • Sections 7 and 8 of this Agreement are for the benefit of Wolverine Grocery and its Associates, and each shall have the right to assert and enforce the provisions directly on their own behalf. Sections 7 and 8 of this Agreement and all obligations and restrictions placed upon you or your permitted users by this Agreement shall survive termination of your Wolverine Grocery service.

  12. Notices. Wolverine Grocery may give notice to you of a change in this Agreement, a change in the WG Fee Schedule, and any other matter by general posting on www.wolverinegrocery.com, by electronic mail. You may give notice to WG by telephone (1-734-678-3023), by electronic mail (visit Contact Us on www.wolverinegrocery.com), or by conventional mail to:

    Wolverine Grocery, Inc.
    Canton, MI 48187.

    Attention: TERMS AND CONDITIONS If you have any questions about this agreement, please email us at CustomerService@wolverinegrocery.com.

     

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